In the global energy shortage, calling for energy-saving and environmental protection, energy-saving lamps were born. Due to the energy-saving, energy-saving, durable, high-brightness and other advantages of energy-saving lamps, they have gradually gained recognition from people all over the world and promoted and used in many countries. The market prospect is very high. Well, thousands of manufacturers in China have invested in this industry and promoted the rapid development of the lighting industry. With the maturity of production technology and the continuous improvement of the production capacity of various manufacturers, the energy-saving lamps that have been in short supply have begun to change from the seller’s market. For the buyer's market, the profit of energy-saving lamps decreased, and the inventory increased. The domestic and foreign markets began to enter the competition period.
Although the production of energy-saving lamps began in the 1980s, international standards have not yet been unified, and the formulation of Chinese national standards has been seriously lagging. So far, only national standards have been recommended, resulting in a large difference in the quality of energy-saving lamps on the market, and the disputes over after-sales service issues have become increasingly prominent. ;
Due to the lack of professional knowledge of energy-saving lamps for dealers and users, dealers only ask for price regardless of quality, and there is no specific regulation for energy-saving lamps. Therefore, manufacturers have to say everything, because there is no specific standard return and exchange is very random. The situation of the return is not to return (damage to the interests of consumers), but the situation that should not be returned is to return (damage to the interests of the manufacturers), resulting in many manufacturers suffering huge losses, miserable, some small manufacturers have closed down or Simply change a brand every year to avoid after-sales service, some dealers because of the lack of manufacturers and losses are not infrequent, resulting in a crisis of trust between manufacturers! Due to the dealer's distrust of the manufacturer, there is no guarantee that the after-sales service is not guaranteed. The more the deposit is pressed, the energy-saving lamps on the market are almost unconditionally returned! So far, there are not a few manufacturers who dare to strictly demand the merchants to return and exchange goods. Because they are freely returned, indefinitely replaced, and only one lamp left after the break, the new lamp can be replaced, and the woven bag without packaging can also be turned off. This almost becomes no. The written rules are called unspoken rules, and the unspoken rules of inequality lead to market malformation.
As a manufacturer to improve product quality, to meet the reasonable needs of customers is appropriate, as dealers and users should also understand the meager profit of the manufacturers, this is the normal manufacturer win-win relationship.
What is the profit of the manufacturer's irresponsible returning manufacturer? How can manufacturers guarantee after-sales service without profit? The ultimate loss will be the reputation of the entire energy-saving lamp industry!
The energy-saving lamp market is calling for a unified return policy
The following is the "Regulations on the Return of Energy-saving Lamps" prepared by the factory based on years of domestic sales experience on the basis of equality and mutual benefit. Please criticize, advise and discuss together, and finally unify the thinking and formulate standards as soon as possible to facilitate the healthy development of the market and energy-saving lighting industry. .
Shanghai Mingkede Lighting Appliance Co., Ltd.
Energy-saving lamp replacement regulations
Dear Customer:
Thank you very much for choosing our products! Please read the following rules carefully before purchasing.
The self-ballasted fluorescent lamp for general lighting is commonly called "electronic energy-saving lamp". It is a daily-use consumable that is used by the state to encourage the use of the country, the people, the environment, the energy-saving, and the energy-saving. The national standard life is 6000 hours; It is not the same as the use time, so it is difficult to accurately calculate the use time in days, months or years. In order to protect the interests of both parties from loss and avoid disputes, the following explanations and regulations are made:
1. Precautions: A. Frequent start-up or power generation and voltage instability, etc. The environment that does not meet the requirements of (220V50HZ) power supply is easy to damage and shorten the life; B. The fault needs to be repaired or exchanged with the purchase of light bills and original packaging; Not suitable for use as a dimming light; D. Discarding at will will pollute the environment;
2. Prohibited items (Note: Damage caused by the following reasons is improper use, not exchanged and at your own risk):
a. used in acid and alkali corrosion, high temperature, humid rain, dust, dimming, airtight, unstable or non-compliant (220V 50HZ) power supply requirements; b, privately modified; c. The tube is electrically installed; d. frequently turned on or off;
3. After-sales guarantee: If there are quality problems that meet the return and exchange regulations, change or repair: a. Within one year from the date of shipment from the factory; b. From the sales date to the direct user within 6 months.
4. Exchange regulations:
A. These regulations apply to the brand of energy-saving lamps produced by our factory; other brands are invalid;
B. During the warranty period: a. The appearance of the energy-saving lamp is not bright, and the strobe light is only changed to 1; b. The lamp is damaged, 2 is replaced by 1; c. The appearance of the lamp is dirty and improper use 4, only one change; d. The lamp is not packaged but the appearance of the dealer can handle as appropriate: 1. refuse to exchange or wait for repair; 2. 2 only for one, but must leave the new lamp package back light;
C. Refused during the warranty period: the lamp shell is yellow or written, the date is changed, the label is unclear, the lamp is double-headed, the lamp is not in the original packaging, the package is defaced, there is no original purchase lamp, and the power is tested normally. Rejection of lamps, improper use and man-made damage, damage to the lamp, etc.;
D. Exceeding the warranty period (energy-saving lamps indicate the date of manufacture): direct users cannot take care of them; if the dealers meet other exchange regulations within three months of the expiration, they should be handled according to the goodness of the appearance of the lamps: a. The new 2 is replaced by 1 b. The slightly dirty 4 is replaced by 1 c. The dirty refuses to be exchanged;
E. Prohibition of mixed return (Note: lamps of different specifications): The energy-saving lamps that the dealer needs to return must be returned with the "original product packaging" when they are full; two or more energy-saving lamps are mixed, refused Return
F. It is forbidden to deduct the purchase price or find the difference: a dealer should change the price of the ex-factory price on the same day or replace the lamp when the energy-saving lamp is returned; b. Check whether the return is not in the factory after-sales service department and the instructions for use of the energy-saving lamp. Before the return policy and the quantity match, it is forbidden to "privately deduct the payment"; c violates the above two regulations or the "energy-saving lamp use instructions and return regulations", the first violation of 50% of the cancellation of the promise of the award; the second violation of the cancellation of all rewards Commitment; the third violation of the supply;
5. In order to protect the interests of both parties, the product should be carefully checked when returning the energy-saving lamps. Please implement these regulations carefully! ! !
This regulation is implemented on the day of the month and the right of interpretation belongs to the factory.
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